Refund policy

Returns & Refunds

We want you to be happy with every tee. If something isn't right, here's how it works.

30-day returns

You can return any blank T-shirt within 30 days of delivery for a refund, as long as it is:

  • unworn and unwashed,
  • not printed, embroidered, cut or otherwise decorated,
  • in its original fold and polybag, with labels intact.

This applies to all orders from 1 to 499 pieces bought through this website.

How to return

  1. Email hello@piat.co.uk with your order number (it starts with PIAT-) and what you're sending back.
  2. We'll reply with a return reference.
  3. Post the items, with the reference inside, to:
    PIAT Ltd – Returns, 61 Lynwood Drive, Barnsley, S71 3EJ, United Kingdom.

Unless the item is faulty or we made a mistake, return postage is paid by you. We recommend a tracked service. We can't refund parcels that don't arrive.

Refunds

We check returns on the day they arrive and refund to your original payment method within 14 days of receiving them. Your bank may take a few more days to show the refund.

If you return only part of an order, the refund is based on the price you actually paid per item. If the items you keep fall below the volume price break you received, we adjust the refund so the kept items are charged at the correct price for that quantity.

Faulty, damaged or wrong items

If a tee arrives faulty or damaged, or we sent the wrong size or colour, email us within 30 days of delivery. Include a photo if you can. We'll send a replacement or refund you in full, including all postage. Please don't print on an item you think is faulty.

If you are buying as a consumer

If you are buying for personal use, and not for a business, you also have these legal rights:

  • Right to cancel: under the Consumer Contracts Regulations 2013 you can cancel within 14 days of delivery without giving a reason. We refund the item price and the standard delivery charge you paid. You pay the cost of sending the goods back.
  • Consumer Rights Act 2015: goods must be of satisfactory quality, fit for purpose and as described. Nothing in this policy affects these rights.

What we can't accept

  • Items that have been printed, decorated, worn or washed, unless they were faulty before decoration.
  • Factory orders of 500+ pieces per colour, which are made to order. These are covered by the separate terms in your quote.

Questions? Email hello@piat.co.uk.